Refund policy

Personalized & Custom Orders Because all of our items are made to order and custom embroidered, we do not accept returns or exchanges on personalized items.

Proof Approval Process Before we begin stitching, we will send you a digital proof for your approval. Production will not begin until you have reviewed and approved your proof. Please double-check all names, dates, and spelling carefully at this stage, as we are unable to make changes after approval.

Damaged or Incorrect Items If your item arrives damaged or is incorrect due to an error on our part, please contact us within 7 days of delivery at sandtreeembroidery@gmail.com with a photo and we will make it right.

Questions? Reach out to us at sandtreeembroidery@gmail.com — we're happy to help!